Support LITE* Succession contract - only possible with contract extensions from EPU
- Continuous guarantee of external accessibility (access to your data via the Internet - "meinfamilien.name, gesmbh.eu, cloud.edv-guru.com")
- Updates & maintenance of end devices (router + server)
- Message analysis of the server for error messages to the IT guru & the customer
- Wi-Fi and network settings (if a Synology Router was included in the original subscription)
- does not include any other activities not mentioned
- Commitment period 12 months
- fixed, calculable basis - IT support costs
- no more data is lost
- better networking
- more time for your customers
- Fast, uncomplicated support if required (optional & subject to a charge)
* The minimum commitment period for this B2B service is 12 months and is automatically extended by a further 12 months each contract year until termination occurs. Termination must be submitted in writing no later than 60 days before the contract is changed.
